HOW CAN WE HELP?

LOCALS HELP

Creating an experience

How do I become a local with Tour Republic?

To become a local and start receiving bookings requests through Tour Republic you must:

  • Register in Tour Republic by using your email address, or your Facebook or Google account.
  • Publish the experience(s) you offer by following the steps described in the List an Experience page.

For more details on you can create your account, publish your activities, and manage bookings, please keep reading the following questions or read our Terms and Conditions.

Who can be a local in Tour Republic?

If you are 18 years or older and legal resident in Cuba who offers a tourist experience, then Tour Republic is for you.

How much does it cost to upload an experience to Tour Republic?

We have great news for you: it is completely free! You just have to create an account and list an experience.

Are there any restrictions on what can be published?

Yes, a few, but nothing too hard to follow.

You must not post political, religious or social comments not related to the experience, or rude, vulgar, obscene, defamatory, calumnious, threatening, discriminatory, pornographic, or any other content that may encourage hate or physical or verbal violence.

Also, you must not encourage or support any activity considered illegal in Cuba.

For more details about what type of content you may publish in Tour Republic, please read our Terms and Conditions carefully.

Pricing

How much should I charge for my experience?

You are free to set whatever price you think it’s fair and you can even change it whenever you want. For reference, you may benchmark the price that other Cuban entrepreneurs are putting to experiences similar to yours. However, the only rule you will surely want to follow is that the price you set must anticipate profits, after all costs are deducted.

When creating an experience, you may use the provided calculator to know exactly how much the traveler will pay and how much you will receive for a certain price.

Still with questions? We can help! Just shoot us a message to support@tourepublic.com and we will get back to you as soon as possible.

What is the minimum price I can set?

The minimum price you may set for an experience is 10 CUC.

What is the maximum price I can set?

There is no restriction on how much you can charge for your experience. However, in certain cases we may advise about a recommended price if we feel your actual price is too high.

Is it better to set a price per person or set a flat rate?

You may set a price per person or a flat rate (price per experience, not matter how many clients participates). There is no better type of price. It all depends on what you feel it’s fair for your particular experience.

If you have any question, please write us to support@tourepublic.com and let us help you.

Can I set prices depending on the season?

Yes, you can change your price whenever you want.

Media

Is it necessary to have photos of the experience?

Yes, you must provide photos for your experience. They may be snapshots of moments during your experience or with real clients.

However, if you don’t have photos at the moment, we may provide photos related to your experience for free. Please, let us know by writing an email to support@tourepublic.com.

Please, remember that the photos you provide must comply with our copyright guidelines. That is, to not infringe copyright from third parties and recognize the intellectual and industrial property rights of Tour Republic over the provided images. For more details, please read the section User Content Policy in our Terms and Conditions.

Do they have to be professional photos?

No, they don’t need to be “professional” photos. However, we recommend you to use photos larger than 800 x 600 pixels.

How do I edit the photos of my experience?

To replace the photos of your experience, first, log in using your credentials. Then, go to My Account, on the top right of any page, and click on My Experiences. Go to Published, select the experience you want to edit and replace the photos.

Calendar and Availability

How do I set my calendar and availability?

When creating an experience, you will be able to set the days and times you are available.

What is Instant Booking?

Instant Booking is a pre-scheduled date and time when you will be available for sure. It means that any booking request for such date will be automatically confirmed. Instant Booking is an optional feature that you may use or not, but, if you do, please, select the dates and times you are very sure of.

Managing my experiences

How do I find my experiences?

To see your experiences, first, log in using your credentials. Then, go to My Account, on the top right of any page, and click on My Experiences to find the Published option on the left menu. Once there, you may click on the button View to check how other users see your experience.

Alternatively, you may look for your category on the homepage and browse through the search results until finding your experience.

How do I edit my experience?

To edit your experiences, first, log in using your credentials. Then, go to My Account, on the top right of any page, and click on My Experiences to find the Published option on the left menu. Once there, you may click on the button Edit to apply any change to your experience.

How do I turn off or deactivate my experience?

To turn off, deactivate or simply delete your experience, please let us know by writing an email to support@tourepublic.com providing the title of the experience you want to deactivate.

Booking Process

How does the booking process work?

When a traveler request to book your experience, you will receive an automated email with the booking details, including the title of the requested experience, the booking date and time, number of guests, and how much would you receive.

You will be prompted to confirm or decline the booking request in less than 48 hours.

What do I do when I receive a booking request from a traveler?

You must confirm or decline the booking request in less than 48 hours.

Am I allowed to decline booking requests?

Of course you do! However, please remember that repeatedly declining booking requests may affect your rankings and reviews in Tour Republic.

What happens if I let a booking request expire?

A booking request expires in 48 hours. If you fail to respond to a request, it will be considered as if you decline the booking request. Please remember that repeatedly failing to respond or declining booking requests may affect your rankings and reviews in Tour Republic.

How can I view and send messages to travelers?

First, log in using your credentials. Then, go to My Account, on the top right of any page, click on Inbox. From there you can send direct messages to travelers as much as you need.

Why can’t I call or email a traveler before booking?

To ensure the safety and quality of the transaction, Tour Republic must function as a bridge between the local and the traveler. Even though we cannot facilitate direct phone calls and emails, you can message the traveler through our communication system as much as you need.

What happens if I receive an inappropriate message?

You must report it to Tour Republic immediately so we can deal with the issue in no time. Please, send us an email with a detailed explanation and, ideally, a copy of the inappropriate message to support@tourepublic.com.

  • Traveler’s name
  • Title of the experience
  • Booking date
  • Copy of the inappropriate message

Confirmed Bookings

Why can’t get in touch with the traveler?

You can ask any question you have about the experience through our messaging system. We work as a bridge between locals and travelers to facilitate a more effective communication.

How will I recognize the traveler when we meet?

The profile picture of the traveler will help you recognize him/her. The traveler will be also able to recognize you if you include a profile picture in your profile.

Additionally, you may use our messaging system to communicate with the traveler and ask him/her for more details that will help you identify him-her.

What happens if the traveler doesn’t appear for the experience?

If the traveler was absent the day when the experience should have taken place, please let us know immediately by writing an email to support@tourepublic.com, providing the following:

  • Title of the experience
  • Booking date
  • Traveler’s name and additional details you know about the traveler

How do I report that something was wrong during the experience?

If something wrong happened during the experience, please send us an email to support@tourepublic.com providing the following:

  • Title of the experience
  • Booking date
  • Name of affected travelers
  • Description of experienced issue

Please, do it within 24 hours from the day the experience took place so we can deal timely with the issue.

Cancellations, Changes and Refunds

How do I cancel an experience?

Tour Republic takes cancellations of confirmed bookings as a serious issue since it can considerably affect a traveler’s vacation plan and cause harm to our service credibility.

You are authorized to cancel a confirmed experience if causes of force-majeure arise or if your minimum participation requisite is not reached. Please, send an e-mail to cancellations@tourepublic.com and expecting confirmation from us.

Please, remember that unjustified cancellations may cause you some penalties at our discretion, including a cancellation fee, automated reviews, blocked calendar, or even account suspension. Please, read more about this in our Cancellation Policy statement in our Terms and Conditions.

What happens if a traveler cancels an experience?

A traveler may cancel an experience 14 calendar days before the booking date. In such case, the traveler will receive a full refund.

However, if the traveler request to cancel an experience within 14 calendar days from the booking date, there will be no refund and you will receive the full payment for your activity.

How does the Refund Policy work?

There are circumstances that may qualify a traveler for a full refund. Such circumstances are called Travel Issues and may be any of the following:

  • No-show: if you failed to arrive within 20 minutes of the scheduled start time for the booked experience.
  • The description of your experience is materially inaccurate regarding the real duration, itinerary, or physical location.
  • The experience depended on certain weather conditions that were not met and prevented the experience from taking place on the booking date.

The traveler will have up to 24 hours from the booking date to report any Travel Issue to Tour Republic. For more details, please read the Refund Policy section in our Terms and Conditions.

Getting Paid

What will my payout be?

When creating an experience, you may use the provided calculator to know exactly how much the traveler will pay and how much you will receive for a certain price.

When do I get paid?

You will receive your payment within 24 to 48 hours from the booking date.

What are Tour Republic’s commissions?

Please, get in touch with our support team at support@tourepublic.com to get the updated information on our commissions.

What is a Booking Number?

A Booking Number is a numerical code that each traveler receives when booking an experience. It constitutes the only evidence that Tour Republic will accept as confirmation that the experience has taken place. Please, ask for the Booking Number to each traveler who participates in your experience when you personally meet him/her. You must not ask for the Booking Number before the booking date.

How do I submit the Booking Number?

Remember that you must submit the Booking Number after the experience has taken place.

To do this, first you need to log in using your credentials. Then, go to My Account, on the top right of any page, and click on My Experiences. Once there, go to Booked and select the experience you want to submit the Booking Number for. You will immediately see the field to submit the Booking Number.

Alternatively, you may send the Booking Number to bookings@tourepublic.com and provide the following information:

  • Title of the experience
  • Booking date
  • Name of the participant travelers
  • Booking Number

Where can I see my Transaction History?

To check the sales history of your experiences, first you need to log in using your credentials. Then, go to My Account, on the top right of any page, and click on My Experiences. Once there, go to Payment History where you can track your past sales.

Why should I use your payment system?

Our payment system is the most secure for you since it will help you get rid of no-shows and late cancellations that affect your time and income. We guarantee the full payment for your activity in case of no-shows or late cancellations.